Politique de remboursement

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a refund, your item must be in the same condition that you received it, unused or unopened, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return shipping costs are paid by the purchaser and any shipping cost associated with the original order cannot be refunded. 

To start a return, first, please contact us at info@studiolumea.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address:

STUDIO LUMEA
1923 - 246 Stewart Green SW,
Calgary, AB T3H 3C8,
Canada

You can always contact us for any return question at info@studiolumea.com.

Damages and Issues 
Please inspect your order upon reception and contact us immediately within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Order Cancellation
Orders that have not been shipped and remain in our warehouse may be cancelled for a full refund.

Once an order has been shipped and is in transit, it can no longer be cancelled directly. If you wish to cancel your order after shipment, the package must be returned to us at the customer's expense. Upon receipt, we will inspect the returned items. A refund will be issued only if the products are unopened, unused, and returned in their original condition. Please note that the original shipping charges will be deducted from the refund.

Studio Lumea reserves the right to cancel any order at its sole discretion. Reasons for cancellation may include, but are not limited to, inventory limitations, suspected reseller activity, unusually large quantities of a single product, pricing errors, or suspected fraudulent transactions.

 

Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@studiolumea.com.